Return Policy

At Lux Hair Society, we are committed to providing premium-quality 100% human hair products. Due to the nature of our products and to protect the health, safety, and integrity of every order, all sales are final.

We do not accept returns, exchanges, or refunds for any reason, including products that remain unopened or sealed. Additionally, we will not accept returns of any products with opened, used, worn, altered, or damaged packaging. Once an order has been placed, it is considered final.

Damaged or Incorrect Orders

If you receive an incorrect item or your order arrives damaged due to shipping, please contact us within 48 hours of delivery at [your email address]. Please include:

• Your order number
• Photos of the product and all packaging
• A brief description of the issue

Our Customer Care team will review your claim. If the issue is determined to be the result of our error or shipping damage, we will provide an appropriate resolution, which may include a replacement or other remedy at our discretion.

Order Cancellations

Orders are processed quickly to ensure timely delivery. For this reason, orders cannot be canceled, modified, or changed once they have been placed.

Contact Us

If you have any questions regarding your order or our products, please contact us at:

Email: [your email address]

Thank you for choosing Lux Hair Society. We appreciate your trust and look forward to being part of your beauty journey.